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Support Database

How do I enable 120FPS mode?

Go to Settings > Video. Toggle 'Performance Mode' to ON. Requires HDMI 2.1 and a 120Hz+ monitor.

I lost my 2FA recovery codes!

Contact support with proof of purchase and your registered ID to reset your security credentials manually.

What is the 'Purple Pass' tier?

The Purple Pass grants 20% extra XP, monthly exclusive skins, and priority server queuing.

How to report a toxic player?

Open the Social Tab (O), click the player's name, and select 'Report'. We review all reports within 24 hours.

Minimum specs for Ray Tracing?

Recommended: NVIDIA RTX 30-series or AMD RX 6000-series, 16GB RAM, and an SSD.

Can I play across different platforms?

Yes! Full cross-play is supported between PC, PS5, and Xbox Series X. Progress is saved to your Purple ID.

How do I join the Pro League?

Reach 'Diamond' rank in Ranked Season and register through the 'Competitions' tab on our website.

Servers are lagging, what do I do?

Check your region settings in the main menu. Select the server with the lowest 'ms' ping for your location.

How to refund an accidental skin purchase?

Items can be refunded within 48 hours IF they have not been equipped or used in a match.

Is there a mobile version coming?

Beta testing for iOS and Android begins in Q4 2026. Stay tuned to our socials for invite codes!